Dear Customers! From 09.01.2022, WE ONLY SERVE PRIVATE INDIVIDUALS!
The reason for this is that the small tax law amendment, according to which Act XIII of 2022 Act is effective
from 01.09.2022
due to its regulations, income cannot be derived from the payer.
Because of the above, please let us know before using the service if you do not want to use it as an
individual or primary producer. (We can’t serve it ‼️)
If you fail to do so, we will treat you as an individual, so the payment of the service fee will also be
charged to you as an individual.
Please understand, thank you!
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions (hereinafter: GTC) are issued by Andrea Sebestyén-Kurucz (hereinafter: the Service Provider) and the Service Provider through the Website of www.twinsfit.hu/en (hereinafter: the Website). (hereinafter: Elkertv.) contain the rights and obligations of the Customer (hereinafter: the Customer) using electronic commerce services pursuant to Section 2 a).
The purpose of the Website operated by the Service Provider is to sell the products made available on the Website in a business-like manner.
These GTC apply to all contracts and services concluded between the Service Provider and the Customer (hereinafter together: the Parties) through the above-mentioned Website, regardless of whether it is performed from Hungary or abroad by the Service Provider or its contributor. If the Client acts on behalf of a legal entity or as a sole proprietor during the conclusion of the transaction, by accepting these GTC, he / she declares that he / she enters into the contract for purposes related to his / her profession, independent occupation , business activity. hereinafter: Civil Code) 8: § 1. (1) point 3, nor the CLV of 1997 on consumer protection. (hereinafter: Fgytv.) to a consumer in accordance with Section 2 a). If the Client complies with the Civil Code. and Fgytv. the Service Provider shall provide information on the consumer rights and obligations arising from the transaction by means of the Consumer Protection Information and the Sample Statement of Withdrawal, which are part of these General Terms and Conditions.
All the Clients of the Service Provider are entitled to use the services of the Website, if they register validly and successfully on the Website, and also accept the provisions of these GTC as binding on them.
The handling of the customer’s personal data is provided for in the Data Management Notice, which can be accessed directly from the main page.
The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other
information available on the Website.
The language of the contract is English.
The service provider is not subject to the provisions of any code of conduct.
By using the Website, the Customer acknowledges and accepts the following:
- SERVICE PROVIDER INFORMATION
Name: Andrea Sebestyén-Kurucz
Head office: 2336 Dunavarsány ,Csermely u.50
Registration number: 52024261
Tax number: 68632221-1-33
Contact by phone: +36703610640
Electronic contact: E-mail: info@twinsfit.hu/en info@twinsfit.hu
Bank account number: ERSTE bank 11600006-00000000-96151017
IBAN : HU09116000060000000096151017
Andrea Sebestyén-Kurucz
Data of hosting provider:
Net-Tech Consulting Kft. (1191. Budapest Kisfaludy utca 16. 6/18.)
- GENERAL INFORMATION
2.1. The purchase of the products provided by the Service Provider is possible with an electronic request for quotation, in the manner specified in these GTC.
2.2. The customer’s offer to purchase the given product, after filling in all the mandatory fields of the relevant data sheet and checking the entered data, the contract concluded between the parties in this way – in Hungarian or English – is considered a written contract.
- OBLIGATIONS OF THE SERVICE PROVIDER
3.1. The Service Provider is obliged to deliver the goods in accordance with these GTC, to transfer the ownership of the goods and, if necessary, to hand over all documents related to the goods. The place of performance – unless otherwise provided in these GTC or the Parties provide otherwise – is the registered office of the Service Provider.
3.2. If the “Delivery Address” is given during the order, the Service Provider is obliged to forward the goods to the Customer, or to arrange for their forwarding in the manner indicated by the Customer under the “Delivery Method” during the order. The freight – the fee indicated on the Website – is borne by the Customer. In case of receiving the goods in the manner specified in this section, the Customer may choose between the following payment methods during the order: bank transfer, cash, PayPal.
3.3. The Service Provider is obliged to deliver the goods in the quantity, quality and description specified in the contract, as well as in a manner stored or packaged in accordance with the provisions of the contract.
3.4. If the Customer uses the “create it 4 yourself” program during the ordering process,
and the contract is created by submitting the offer and accepting the offer,
the Service Provider is obliged to produce the object of the contract based on the parameters specified
and accepted by the Customer.
The customer acknowledges that the product produced in this way was produced at his express
request (individual product), thus pursuant to Art. 45/2014. (II.26.) Government Decree § 29 (1). c)
shall be considered as a product.
- TERMS OF DELIVERY AND PAYMENT
4.1. The Service Provider will deliver the product selected and ordered on the Website to the delivery address indicated by the Customer during the order by the date specified in the order confirmation sent to the Customer by e-mail.
4.2. The Service Provider is obliged to deliver the ordered goods within the delivery time specified in the confirmation e-mail following the order, the delivery time starts the day after the full payment of the purchase price. The transport is done using a transport company, exceptionally with your own means of transport. The Service Provider is not able to undertake the delivery to a specific time (hour), unless the parties agree otherwise in writing.
4.3. If a Customer has an expired, unpaid invoice, the Service Provider may suspend the service until it is settled, and the settled purchase price of the new order may be included in the previous debt. The Client is valid from the date of the delay on the first day of the calendar half-year affected by the delay, Ptk. shall pay default interest in accordance with All costs arising from the collection of debts shall be borne by the Customer
4.4. The Customer is obliged to check the package item by item at the time of delivery or receipt and to sign the receipt in case of complete performance. After that, the Service Provider is not able to accept complaints about deficiencies. Should the Customer experience any damage or discrepancy, the carrier is obliged to hand over the goods item by item at the request of the Customer and to keep a report on the spot. The carrier is liable for any resulting damage.
4.5. The Customer is obliged to pay the price of his order no later than 3 working days after the confirmation of the order or the acceptance of the offer by the Customer. The Service Provider reserves the right to change the delivery fee, provided that the change takes effect simultaneously with its appearance on the Website. The amendment does not affect the purchase price of products already ordered.
4.6. All delivery terms in this section apply to any orders placed by e-mail, telephone or in person.
- CUSTOMER OBLIGATIONS
5.1. According to the provisions of these GTC, the customer is obliged to pay the purchase price and receive the goods.
5.2. Payment of purchase price. This obligation of the Client includes taking all measures and complying with the formalities required by the contract or any legislation, in particular the Civil Code. and Elkertv. necessary to enable payment to be made in accordance with the provisions of Unless otherwise agreed by the Parties or otherwise provided by these GTC, the Customer shall make the payment before the Service Provider makes the goods available to the Customer in accordance with these GTC. The Service Provider may make the payment a condition for the delivery of the goods or documents.
5.3. The Customer is obliged to pay the purchase price even in the absence of inspection of the goods. In the case of regular Customers who have an older business relationship with the Service Provider – based on a separate agreement – it is also possible to pay the purchase price in arrears or on time at a different time from these GTC.
5.4. When purchasing any goods, the Customer is obliged to refrain from any behavior that involves misleading consumers (especially with regard to the scope and nature of the goods sold). The Customer shall be solely responsible for complying with any obligations imposed on him by the laws of the Member State concerned in order to advertise, recommend, market or sell the product to consumers. In the event of a breach of these obligations, the Service Provider excludes all liability and may demand compensation from the Customer for any damages that may occur to it.
- REGISTRATION
All parts of the Website’s content are available to all Buyers without registration, so the purchase is not linked to registration (and then login).
The customer can register after clicking on the menu item “My Account” found in the header of the website.
On the registration interface, you must provide the following data to the Service Provider and click on the “Register” button:
Email address, Password
After recording the e-mail address and password, the Customer can log into the created Account immediately.
After registration, the Customer can enter the billing and delivery address in the “Account data” menu, and these data will be filled in automatically
during the next order.
6.1. You can register under the menu item “My account” on the Main Page by filling in the form. The Customer must fill in the user data (for more details, see the data management information), the billing data and the delivery data (if different from the delivery data). By registering on the Website, the Client declares that he has read and accepts all the provisions and conditions of these GTC (published on the Website) and the Data Management Information published on the Website.
6.2. The Service Provider shall not be liable for any consequences (errors or damages, such as delivery delays) that can be traced back to incorrect and / or inaccurate data provided by the Customer. In all cases, the Service Provider is entitled to verify, inter alia, that the registrant is indeed entitled to represent the Customer by sending a message to the e-mail address provided in the company’s register or other official register or by means of verification programs (Opten, Bisnode). Based on the inspection, the Service Provider is entitled to change the terms of service or refuse to fulfill the order. The Service Provider shall not be liable for any damages resulting from the fact that the Customer forgets his / her password or becomes available to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats all registrations as an independent Customer. The Service Provider shall not be liable for any damage or error resulting from the change of the registered data by the Customer.
6.3. The Customer is entitled to cancel his registration at any time, without giving reasons, in the legal notice sent to the Service Provider via e-mail. Upon receipt of the letter requesting the cancellation, the Service Provider is obliged to ensure the cancellation of the registration without delay, but no later than within 72 hours. In case of doubt, the Service Provider is entitled to verify by sending a message to the e-mail address provided in the company register or other official register of the given Customer that the person requesting the cancellation is indeed entitled to represent the Customer. Customer’s user data will be removed from the system immediately upon deletion, provided that you have not previously placed an order or completed any transaction. After the removal, it is no longer possible to restore the user data, the given Customer can re-register. If the Customer has previously placed an order, his / her data will not be deleted from the system, but will be inactivated. In this case, the Service Provider retains the data and documents related to the previously submitted orders.
6.4. The Customer is solely responsible for maintaining the confidentiality of user access data (especially the password). If the Customer becomes aware that the password provided during registration may have been accessed by an unauthorized third party, he is obliged to change his password immediately and is obliged to notify the Service Provider at the same time.
6.5. The Client undertakes to update the personal data provided during registration as necessary – based on a separate e-mail notification from the Client – in order to ensure that they are timely, complete and accurate. Any additional costs arising from the change of the data not communicated to the Service Provider shall be borne by the Customer.
- ORDER
7.1. The essential properties and characteristics of the goods on the Website, instructions for their use can be found in detail on the information page of the specific article and, where necessary, in the instructions for use supplied with the product.
7.2. The prices of the products displayed on the Website are indicated in EUR (gross), including and including VAT and other public charges.
7.3. It is possible to place an order for each product on the Website after logging in after registration or without registration. The Customer can add the selected product to his Cart by clicking on the “Add to Cart” button (summary list of orders). You can even view the contents of the Cart, or delete its contents (or individual items of its contents) by clicking the delete icon next to that product.
On the “Chart” interface, the Customer can view and check in detail the list of products placed in the cart,
their gross price, the number of items they wish to order, and the value of their order at the bottom of the
summary table.
On this interface, the Customer can modify the contents of his chart at any time, as he has the option to delete a
product from his basket by clicking the “X” button, and he can also change the quantity (number of pieces) of
the product by entering the exact number of pieces, then the “Update basket” button press to update the total.
The Buyer has the option of payment by bank transfer, cash and PayPal.
The product is shipped using Packeta, the fee of which is a standard fee and is added to the price of the product.
The Customer will then provide the method of delivery and payment, followed by billing and delivery details. Before placing the order – the Customer – on a summary page – can check the details of his order, change the billing address, select the method of payment.
7.4. The order will be placed after clicking on “place order”. Sending the order creates a binding offer for the Customer, and upon receipt of the confirmation e-mail, a payment obligation is created as specified in the payment methods.
7.5. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the change takes effect simultaneously with its appearance on the Website. The amendment does not affect the purchase price of products already ordered. If, despite all the diligence of the Service Provider, an incorrect price is posted on the surface of the Website, especially with regard to the obviously incorrect, e.g. for a price of “0” EUR or “1” EUR significantly different from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to deliver the product at an incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase.
If the Customer does not wish to continue browsing the products, he can continue the ordering process on the Website by clicking on
the “Proceed to checkout” button on the cart interface.
On the interface that appears, the Buyer must enter the data necessary to complete the order (delivery address, billing address, etc.)
In order to send the order, you must enter additional data:
First name
Last name
zip code,
city,
Street name,
House number,
Phone number
e-mail address
County
The Buyer can indicate that he requests delivery to an address other than the one provided. This “Delivery to another address?”
can be recorded after pressing the button
The registered Customer who has logged in to the Website does not have to enter these data again.
It is important that in order to send the order, the Customer must accept these Terms and Conditions and the information
contained in the data management information by ticking the checkbox on this interface.
If you are logged in to the Website or the Buyer continues the order without registration and has provided the necessary data
to complete the order, you can send your order to the Service Provider by clicking on “Send order”.
The order is placed by clicking the “Send order” button, which creates a payment obligation for the Buyer.
7.6. By placing the order, the Customer also declares that he accepts these General Terms and Conditions and acknowledges that they are binding on him.
7.7The customer can browse through the categories of products that can be ordered on the Website and select the product he wants to order.
7.8 By filling in the “Search” search field on the website, the customer can search for the product he wants to buy by name or type.
If a product advertised for sale on the Website matches the Buyer’s search, the system will display it.
7.9After clicking on the name of the product, the customer can find out about the detailed characteristics, price, and other properties of the product he wants to order.
Delivery conditions, pick-up options
Delivery by courier service
Orders placed on the Website are delivered using Packeta to the address specified by the
Customer during the online order. The package is sent as an insured shipment.
-At the end of the order in the online store, select Packeta for the delivery of your package.
If you want delivery to a collection point, select the nearest collection point from the list.
For example, you can search by zip code.
-As soon as the online store (the sender) hands over the package to Packeta,
the supplier will send you an e-mail containing the tracking number. In this way,
you can track your package online.
– After your package arrives at the selected pick-up location,
the supplier will send you a password via SMS and e-mail. You can then receive the package within 7 days.
In case of home delivery, our delivery partner will contact you in advance.
With the acceptance of the product from the courier and the signing of the document confirming the acceptance,
the quantitative and qualitative acceptance of the product takes place, which means that after the acceptance,
the Service Provider cannot accept complaints about quantity and quality afterwards.
By signing the delivery note, you therefore acknowledge that the received package conforms
both externally and in terms of its contents to the contents of your order
(the contents of the package are not incomplete, the packaging or the product is not damaged).
When receiving the package, the Buyer is obliged to check its external integrity
in the presence of the delivery person. If the package is visibly damaged on the outside,
please do not accept the package!
If the packaging or the product is visibly damaged upon receipt, and the damage occurred
before the receipt of the goods, the Service Provider ensures the return of the product free of charge.
The Service Provider assumes no responsibility for damage detected after receipt!
In order to validate any further complaints, please keep the receipt confirming the payment of the package.
Delivery cost
Delivery fees:
The delivery cost of the Package in case of payment in advance:
. You can find out about the fees via the webshop, which can be added to the chart before
ordering the product and selected, depending on whether the customer wants delivery to a pick-up points,
Z box or home delivery. The fee with Packeta courier service may differ from country to country
The price also includes the cost of packaging.
- CORRECTION OF DATA ENTRY ERRORS
At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity to correct any data entry errors on the order interface at any time on the Website (by pressing the “back” button in the case of the content of the previous page).
- BINDING OF THE OFFER, CONFIRMATION
9.1. The Service Provider confirms the arrival of the order sent by the Customer (offer made for concluding a contract) to the Customer without delay, via an automatic confirmation e-mail, which confirmation e-mail contains the relevant data of the order and the order ID. This confirmation e-mail only informs the Customer that his order has been received by the Service Provider.
This confirmation e-mail is considered acceptance of the offer made by the Customer on the part of the
Service Provider, which creates a valid contract between the Service Provider and the Customer.
The customer is released from the obligation to make an offer if he does not receive a confirmation e-mail
from the Service Provider regarding his order without delay, but within 48 hours at the latest.
If the Customer has already sent his order to the Service Provider and notices an error in the data in
the confirmation e-mail, he must notify the Service Provider within 1 day in order to avoid the fulfillment
of unwanted orders.
The order is considered a contract concluded electronically, which is governed by Act V of 2013 on
the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related
to the information society. are governed by the law. The contract falls under the scope of Government
Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes
into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on
consumer rights.
9.2. If the Customer has already sent the order to the Service Provider and notices an error regarding the data in the confirmation e-mail, he must notify the Service Provider within 1 calendar day. In this case, the Service Provider modifies the order accordingly.
9.3 Invoice Upon delivery of the ordered products, the Service Provider sends the Customer a paper-based invoice together with the product as proof of payment.
The Service Provider prepares the invoice using the service of Szamlazz.hu and sends it electronically.
- PAYMENT TERMS
10.1. After confirmation of the order, the Customer can settle the order by bank transfer,
cash payment in case of personal collection or PayPal. Detailed information on each payment method
can be found in the “Payment methods” menu item.
When choosing an advance payment, the Buyer will receive a fee requester by e-mail,
on the basis of which he can complete the payment of the goods. After the payment has been made,
you will receive another notification about the successful payment and the delivery.
If you choose cash payment upon delivery, you will receive a confirmation of the possibility of receiving
the product after placing the order. A cash invoice is prepared at the same time as the acceptance,
which the Service Provider personally hands over to the Customer.
Delivery deadline
Order delivery deadline:
If the product is in stock, 5-10 working days.
If the order was made on the basis of an individual request, it takes 20-50 working days, depending on the workload.
In the case of goods ordered on Friday, the Customer may not receive them until Tuesday.
Please note to all customers that the production of individual products takes more time.
Of course, the Service Provider strives for fast service and can deliver most packages (if the order is received before 12:00) the next day.
Service provider – In the absence of a different agreement between the parties – after the conclusion of the contract,
he is obliged to make the product available (deliver) to the consumer without delay, but within thirty days at the latest.
In the event of a delay on the part of the Service Provider, the Buyer, who is considered a consumer, is entitled to set an additional deadline.
If the Service Provider does not perform within the additional deadline, the consumer is entitled to withdraw from the contract.
The consumer is entitled to withdraw from the contract without setting an additional deadline if
the Service Provider refused to fulfill the contract; obsession
according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed
at the specified performance time – and not at any other time.
10.1 Price of products
The purchase price of the products displayed on the Website is indicated (gross) including VAT and other public charges.
The purchase price indicated next to the products does not include the cost of delivery. No separate packaging costs will be charged.
The price of the products is indicated in EURO (EUR).
Based on the order summary and confirmation letter, the total amount to be paid includes all costs, including the cost of home delivery.
10.2 Payment
Payment methods available on the Website: Payment in advance and cash on delivery, paypal
This website (twinsfit.hu/en) does NOT ask for bank card details! the service provider (Andrea Sebestyén-Kurucz)
is not responsible for its release.
if you pay with card details, you can do it in the PayPal tab, those data are managed by the PayPal
- RESPONSIBILITY
11.1. Accidentally published, Customer Elkertv. In case of information violating the right specified in § 13, the Service Provider shall comply with the provisions of Art. fulfills its notification and removal obligations contained in the Elkertv. The Service Provider will also comply with any official or court request within a legal time limit.
11.2. The Service Provider excludes all liability for any violations committed by the Customer.
11.3. Due to the possible cross-border nature of the supply of products, the Customer agrees to act in accordance with the provisions of the relevant national legislation when using the Website. If any activity related to the use of the Website is not permitted under the law of the Client’s state, the Client shall be solely responsible for the use.
11.4. If the Customer notices objectionable content on the Website, he is obliged to notify the Service Provider immediately. If the Service Provider finds the signal to be justified in the course of its bona fide proceedings, it is entitled to delete or amend the information immediately.
11.5. According to the consumer protection information, the Service Provider is responsible for the defectiveness of the products according to the warranty and guarantee. In case of a non-consumer contract, the Service Provider undertakes a 6-month warranty.
- INTELLECTUAL PROPERTY
12.1. The Website and its pictorial, textual and structural design have an individual original character and are therefore protected by copyright. The Service Provider is the copyright holder of all content displayed on the Website: any copyrighted work or other intellectual creation.
12.2. Copying of the content of the Website and the Web Store, saving or printing all or part of it on physical or other data carriers is allowed only with the prior written consent of the Service Provider.
12.3. In addition to the rights expressly set out in these GTC, registration, use of the Website or any provision of the GTC do not grant the Customer the right to use or utilize any trade names or trademarks on the Website.
- OTHER PROVISIONS
13.1. The Service Provider is entitled to unilaterally amend the terms and conditions of these GTC at any time with effect for the future. The Service Provider informs the Clients about the changes through the interface of the Website. After the modification, the condition for the use of the Website is that the Customer expressly accepts them through the Website and in the manner provided therein. In the case of a new contract, the Client who has already concluded a contract may not refer to the content of the previously valid GTC as a contractual practice established and applied between the Parties, even in the event of the above information being omitted.
13.2. In matters not regulated in these GTC, Hungarian law, in particular the Civil Code, the Elkertv. and the provisions of Act C of 2003 on Electronic Communications (hereinafter: Eht.) shall apply.
- Right of withdrawal
14.1 Procedure for exercising the right of withdrawal
The provisions of this point apply only to natural persons acting outside the scope of their profession,
independent occupation or business, who buy, order, receive, use, use goods, as well as the recipient of
commercial communications and offers related to the goods (hereinafter referred to as “Consumer”).
14.2 Pursuant to Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer
and the enterprise, the consumer is entitled to the product in the case of a contract for the sale of the
product, in the case of the service of several products to the last delivered product, in the case of a
product consisting of several lots or pieces to cancel the contract without reason within fourteen
(14) days from the date of receipt of the last delivered item or piece,
if the product must be delivered regularly within a specified period, of the first service,
by the Consumer or a third party indicated by him, other than the carrier.
The consumer has the right to exercise his right of withdrawal in the period between
the date of conclusion of the contract and the day of receipt of the product.
The Service Provider provides 14 calendar days for exercising the right of withdrawal
specified in Government Decree 45/2014 (II.26.) so that the Consumer can exercise his right of withdrawal.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his
intention to withdraw (e.g. by mail, fax or electronic mail) to the Service Provider using the
contact details indicated in point 1 of these General Terms and Conditions. The consumer exercises
his right of withdrawal within a deadline if he sends his cancellation statement to the Service Provider
before the expiry of the above-mentioned deadline (up to the 14th day).
14.3 The Consumer bears the burden of proving that he has exercised his right of withdrawal
in accordance with the provisions set out in point 3.
In both cases, the Service Provider will immediately confirm receipt of the Consumer’s withdrawal
statement by email.
In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration
to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider.
In the case of notification by post, the Service Provider takes into account the date of mailing,
and in the case of notification via e-mail or fax, the time of sending the e-mail or fax is taken
into account for the calculation of the deadline. The Consumer sends the letter as registered mail
so that the date of posting can be reliably proven.
In the event of cancellation, the consumer must return the ordered product to the address of the
Service Provider (Dunaharaszti, Lilaakác köz 7. 2330-H) without undue delay, but no later than within 14 days
from the date of notification of cancellation. The deadline is considered to have been met if the Consumer
sends the product before the 14-day deadline (posts it or hands it over to the courier he ordered).
The cost of returning the product to the Service Provider’s address shall be borne by the Consumer,
unless the Service Provider has undertaken to bear these costs. However, the Service Provider does not
undertake the organization and handling of the return shipment, nor does it undertake the cost of returning
the product from the Consumer. It is not possible for the service provider to accept
the package returned by cash on delivery. Apart from the cost of returning the product,
the Consumer will not be charged any other costs in connection with the cancellation.
If the Consumer withdraws from the contract, the Service Provider will immediately,
but no later than within 14 days from the receipt of the Consumer’s withdrawal statement,
refund all compensation provided by the Consumer, including the cost of transport (paid for delivery),
except for those additional costs that arose because the Consumer chose a mode of transport other than the
cheapest standard mode of transport offered by the Service Provider. The Service Provider has the right to
withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that he
has returned it: of the two, the Service Provider takes into account the earlier date.
During the refund, the Service Provider uses a payment method identical to the payment method used during
the original transaction, unless the Consumer expressly consents to the use of another payment method;
due to the application of this refund method, the Consumer will not be charged any additional costs.
The consumer can only be held responsible for the decrease in value of the product if it occurred due to
use exceeding the use necessary to determine the nature, properties and operation of the product.
The Service Provider may therefore demand the reimbursement of depreciation and reasonable costs resulting
from use exceeding the use necessary to determine the nature, properties and operation of the product – if the
performance of the contract for the provision of services has begun at the express request of the Consumer
before the end of the deadline and the right of termination is exercised.
14.4 In which cases the consumer is not entitled to the right of withdrawal:
In the case of a non-pre-manufactured product that was produced by the Service Provider based on the Consumer’s
instructions or at his express request, or in the case of a product that was clearly tailored to the Buyer.
The Consumer has the right to cancel if the ordered product has a material defect, or in case of incorrect or
inadequate performance.
- Warranty
15.1Product warranty
Almost all of our products are manufactured based on individual needs, so exchange
is only possible in justified cases. (e.g. size error, incorrectly manufactured goods.)
In the event of a defect in the product (movable thing), the buyer who is considered a
consumer can assert a product warranty claim.
As a product warranty claim, the Buyer may only request the repair or replacement of
the defective product. In the event of a product warranty claim, the Buyer must prove the defect of the product.
A product is considered defective if it does not meet the quality requirements in
force at the time it is placed on the market or if it does not have the properties described
by the manufacturer.
The Buyer may assert a product warranty claim within two years of the product being placed on
the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect,
the Buyer is obliged to notify the manufacturer of the defect without delay. An error communicated within
two months of the discovery of the error must be considered communicated without delay.
The consumer is responsible for damage resulting from the delay in communication.
The buyer can exercise his product warranty claim against the manufacturer or distributor of
the movable item (Service Provider).
The manufacturer, distributor (Service Provider) is only released from its product warranty
obligation if it can prove that:
the product was not manufactured or marketed as part of its business activities, or
the defect was not detectable according to the state of science and technology at the time of placing
it on the market or the defect of the product results from the application of legislation or mandatory official regulations.
For the exemption, it is sufficient for the manufacturer, distributor (Service Provider) to prove one reason.
Warranty
In case of faulty performance, the Service Provider is obliged to provide a warranty pursuant to
Act No. 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.)
In accordance with the provisions of the Government Decree. The mandatory warranty is 1 year,
the starting date of which is the day the product is handed over to the Buyer who is considered a consumer.
151/2003 on the mandatory warranty for certain consumer durables in relation to the mandatory warranty
for certain consumer durables. (IX. 22.) Government decree contains regulations.
The (objective) scope of the decree only applies to the products sold within the framework of the new consumer
contract concluded in Hungary , Europa and listed in the annex to the decree.
With regard to consumer durables listed in the annex to the government decree, the mandatory warranty
is 1 year, the starting date of which is the day the product is handed over to the Customer, or if the
service provider or its representative performs the commissioning, the day of commissioning.
The Service Provider is exempted from its warranty obligation only if it proves that the cause of the
defect arose after performance.
Warranty rights can only be asserted by the Buyer who is considered a consumer.
The defect is not covered by the warranty if its cause occurred after the delivery of the product
to the Customer, for example, if the defect was due to improper commissioning
(unless the commissioning was carried out by the Service Provider or its agent, or if the improper
commissioning ranking can be traced back to an error in the user and management instructions) caused by
improper use, disregard of the instructions in the user and management instructions, improper storage,
improper handling, vandalism, elemental damage, natural disaster.
15.2 In the event of a defect covered by the warranty, the Buyer:
primarily – according to your choice – you can demand repair or replacement, unless it is impossible to fulfill the
chosen warranty claim, or if it would result in disproportionate additional costs for the Service Provider compared
to the fulfillment of the other warranty claim, taking into account the value represented by the product in a faultless condition,
the gravity of the breach of contract and the warranty caused damage to the Consumer’s interests by fulfilling the request.
if the Service Provider has not undertaken the repair or replacement, within the time limit corresponding to this obligation, it cannot
comply with the interests of the Buyer, or if the Buyer’s interest in the repair or replacement has ceased, the Buyer may – at his option – demand
a proportional reduction of the purchase price , you can correct the error at the Service Provider’s expense yourself or have it corrected by
someone else, or withdraw from the contract. There is no room for cancellation due to an insignificant error.
The repair or replacement must be carried out within an appropriate time frame,
taking into account the characteristics of the product and the intended use expected by the Buyer, while protecting the interests of the Buyer.
The Service Provider must endeavor to carry out the repair or replacement within a maximum of fifteen days.
The part of the repair time during which the Customer cannot use the product as intended is not included in the warranty period.
In case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired)
product (product part) and for the defect that occurs as a result of the repair.
The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.
The warranty therefore does not affect the enforcement of the Buyer’s legal rights, especially product warranty and compensation rights.
If a legal dispute arises between the parties, which cannot be resolved amicably, the Buyer may initiate a conciliation board procedure,
pursuant to 5.2. on the basis of those indicated in point.
The Buyer can report and validate his warranty claims via the contact details indicated in point 1.
15.3 Other remedies
If the consumer legal dispute arising between the Service Provider and the Customer is not settled during negotiations with the
Service Provider, the following legal enforcement options are available to the Customer:
Filing a complaint with the consumer protection authority, initiation of Conciliation Board proceedings
- Legal enforcement options
16.1. Place, time and method of handling complaints
The customer can make consumer complaints about the product or the Service Provider’s activities via the contact details indicated in point 1.
The service provider will remedy the verbal complaint immediately, if he has the opportunity to do so. If it is not possible to remedy
the verbal complaint immediately, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint,
the Service Provider will take a record of the complaint – which will be kept for five years, along with the substantive response to the complaint.
In the case of a verbal complaint made in person (at the business premises), the Service Provider must hand over a copy of the protocol
to the Customer on the spot, or if this is not possible, it must act according to the rules for written complaints detailed below;
In the case of a verbal complaint communicated by telephone or using other electronic communication services, the Service Provider
shall send a copy of the protocol to the Customer at the latest at the same time as the substantive response.
In all other cases, the Service Provider acts according to the rules for written complaints.
The Service Provider assigns a unique identifier to a complaint recorded on the phone or using another communication device,
which simplifies the retrieval of the complaint later on.
The service provider shall respond to the complaint received in writing within 14 days. According to this contract, the measure means mailing.
If the complaint is rejected, the Service Provider will inform the Customer of the reason for the rejection.
16.2 Initiation of the conciliation board procedure
The conciliation body at the Buyer’s place of residence or place of residence is primarily responsible for the procedure.
Please note that the initiation of the conciliation board procedure requires the Customer to directly attempt to settle the dispute with
the relevant Service Provider. The procedure of the conciliation board is therefore initiated at the request of the consumer.
The request must be submitted in writing to the chairman of the conciliation board. The application must include
- a) the consumer’s name, place of residence or location,
- b) the name, registered office or site of the business affected by the consumer dispute,
- c) – if the consumer has jurisdiction under Fgytv. wishes to base it on Section 20 (3) – the designation of the requested body instead of
the competent conciliation body according to Section 20 (1) and (2),
- d) a brief description of the consumer’s position, the facts supporting it and their evidence,
- e) the consumer’s statement on the fulfillment of the condition prescribed in § 27,
- f) regarding the consumer’s statement that he did not initiate the procedure of another conciliation body in the matter, no mediation
procedure was initiated, no claim letter was submitted, and no application for the issuance of a payment order was submitted,
- g) motion for the board’s decision,
- h) the consumer’s signature.
The document or its copy (extract) whose content the consumer refers to as evidence must be attached to the application,
so in particular the written statement of the company on the rejection of the complaint, or, in the absence of this, other written
evidence available to the consumer about the attempt to negotiate as stipulated in § 27. .
If the consumer acts through a proxy, the power of attorney must be attached to the application.
Pest County Conciliation Board
Address: 1055 Budapest Kossuth tér 6-8.
His phone number is (1)-474-7921
Fax number: (1)-474-7921
President: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Government Office of the Capital City of Budapest
Technical, Licensing and Consumer Protection Department, Consumer Protection Department
Head of the Consumer Protection Department: Dr Bobál Pál,
The head of the Consumer Relations Department is Zsuzsanna Selmeczi
Address: 1052 Budapest, Városház u. 7.
Postal address: 1364 Budapest, Pf.: 144.
Phone number: +36-1 450-2598
- Other provisions
17.1. Responsibility
The Customer may use the Website solely at his own risk, and accepts that the Service Provider shall not be liable for material
or non-material damage arising during use, in addition to liability for breach of contract caused intentionally and harming human life,
physical integrity or health.
The Service Provider excludes all responsibility for the behavior of the Website users. The customer is obliged to ensure that, when using
the Website, he does not directly or indirectly violate the rights of third parties or the laws. The Customer is fully and exclusively
responsible for his own conduct, and the Service Provider fully cooperates with the acting authorities in order to detect violations.
The Service Provider is entitled, but not obliged, to check the content that may be made available by the Customers during the use of the
Website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity in relation to the published content.
The pages of the service may contain connection points (links) that lead to the pages of other service
providers. The Service Provider assumes no responsibility for the data protection practices and other
activities of these service providers.
Due to the global nature of the Internet, the Customer accepts that, when using the Website, he is obliged
to take into account the provisions of the relevant national legislation. If any activity related to the use
of the Website is not permitted according to the law of the Buyer’s country, the Buyer is solely responsible
for the use.
If the Customer notices objectionable content on the Website, it must notify the Service Provider immediately.
If, in the course of the Service Provider’s good faith procedure, the indication is found to be well-founded,
it is entitled to immediately delete or modify the information.
Criticisms and other related opinions written on the Website always reflect the point of view of the Buyers,
and the Service Provider assumes no responsibility for their content. However, the Service Provider reserves
the right to delete opinions that violate public taste, business interests or the law without notice.
17.2 Copyrights
The Website as a whole, its graphic elements, text and technical solutions, and elements of the Service are subject to copyright
protection or other intellectual property rights (thus, in particular, trademark protection). The Service Provider is the copyright
holder or the authorized Customer of all content displayed on the Website and during the provision of services available through
the Website: any author’s work or other intellectual creation (including, among others, all graphics and other materials, the layout
and editing of the Website interface, the used software and other solutions, ideas, implementation).
Saving or printing the content of the Website and some parts of it on a physical or other data medium for private use or with the prior
written consent of the Service Provider is permitted. Use beyond private use – for example storage in a database, transmission, publication
or download, commercialization – is only possible with the prior written permission of the Service Provider.
In addition to the rights expressly defined in these Terms and Conditions, registration, use of the Website, and no provision
of the Terms and Conditions grant the Customer the right to any use or utilization of any trade name or trademark on the Website.
In addition to the display associated with the intended use of the Website, the necessary temporary reproduction and the making of
copies for private purposes, these intellectual works may not be used or utilized in any other form without the prior written permission
of the Service Provider.
The Service Provider reserves all rights to all elements of its service, in particular the domain name www.twinsfit.hu/en, its subdomains,
all other domain names occupied by the Service Provider, its subpages, and its Internet advertising surfaces.
All activities aimed at listing, organizing, archiving, hacking, and reverse engineering the Service Provider’s database are prohibited,
unless the Service Provider grants special permission for this.
Without a separate agreement or using the service for this purpose, it is forbidden to modify, copy, insert new data in it, or overwrite
existing data by bypassing the interface provided by the Service Provider or search engines.
By using the Service, the Customer accepts that the Service Provider can use the data uploaded by the Customer during the use of the
Service within the framework of the relevant Data Protection Information at any time and anywhere, without restrictions and without
paying a separate fee.
18.Retention of property rights
The product remains the property of the Service Provider until the full payment of the purchase price. If,
for any reason, the product comes into the Buyer’s possession before full payment of the purchase price,
the Service Provider is liable for all damages for which no one can be obliged to compensate.
Date of entry into force: 2023. 02. 01.
The place of internet access to these GTC is www.twinsfit.hu
Andrea Sebestyén-Kurucz
